Final price. Taxes, shipping and customs duties included.
1. Seller and products
The seller is Tidy Money LLC, identified at the top of this page. We sell the products and services described on cuvex.io to destinations enabled at checkout. Package contents, compatibility, essential characteristics, warnings and the announced support period are specified in the product listing. Photographs may show optional accessories; only expressly listed items are included.
Do not purchase a product on the basis of a future function, a third party's statement or unconfirmed compatibility. If you need a particular network, stablecoin or configuration, enquire before buying. Encrypting a seed does not equate to native signing on all its networks.
2. Price, currency and promotions
The contractual reference price is denominated in US dollars (USD). BTC and USDC equivalents shown on the website are indicative estimates from an identified market-data source and may change. The final cryptocurrency amount, network, exchange quote and its validity period appear on the payment screen before authorization. An expired request must be replaced; do not pay an expired request. We do not assume that 1 USDC always equals 1 USD. The summary identifies products, quantities, discounts, shipping and applicable taxes; tax-inclusive prices are displayed where required. The seller’s tax obligations are not transferred to the buyer.
Discounts are subject to the stated eligibility conditions, period, products and limits. Codes cannot be combined unless a promotion expressly permits it. A partner code may generate a commission paid by Cuvex. The buyer's discount is shown before payment is accepted. Price reductions are not advertised using fictitious previous prices; where required, the lowest applicable price in the preceding 30 days is identified.
If we identify an obvious pricing or description error, we will inform the buyer and apply a solution consistent with the law and the status of the contract. We will not substitute a higher-cost product or price without consent.
3. Purchase process and contract
You can review your bag, correct quantities and details, read these terms and make a separate marketing choice. The confirmed address is used to quote shipping. The BTCPay Server or Cuvex SCP payment screen identifies the USD total and final amount due in the selected cryptocurrency. The order is confirmed when we verify payment and send our confirmation. If funds are received and we cannot accept or fulfill the order, we will inform you and provide the applicable refund. A quote or payment request is not itself a paid purchase.
We retain a snapshot of the products, amounts and version of the accepted terms. The confirmation sent by email contains contractual information that you can retain. Check your email and delivery details; report any error as soon as possible. An automatic acknowledgement of receipt without confirmed payment is not proof of payment.
4. Payment and fraud prevention
We accept BTC on the Bitcoin network through BTCPay Server. USDC is accepted only when Cuvex SCP is enabled at checkout, and only as native USDC on the stated Solana network. Do not send other tokens, bridged versions or funds over another network. Your wallet must support the instructions and, for USDC, the payment reference linking the transaction to the order. An exchange withdrawal that omits that reference may prevent automatic reconciliation.
Before signing, check the address, network, token, amount, reference and expiry. Any sending fees charged by your wallet, exchange or network are additional to the order amount and must not be deducted from it. The store price and those fees are separate. We never request seed phrases or private keys to accept payment.
Returning to the website, a screenshot, a pending transaction or an isolated transaction ID does not alone establish that an order is paid. Verification and the applicable confirmations are required. Late, partial, excess, duplicate or unidentified payments require reconciliation; rights concerning funds received by the seller are not automatically lost. Contact support and check the status before paying again. Technical blockchain irreversibility does not remove legal cancellation or refund rights. We cannot guarantee recovery of funds sent to an incorrect external address or network; responsibility is assessed according to the cause and applicable law.
5. Stock, dispatch and delivery
Availability is checked when the order is created. The timeframes communicated are those shown or agreed for your purchase; no universal delivery date is promised. Creating a label does not mean the carrier already has the parcel. We will send tracking information when the relevant information is available.
If we cannot dispatch within the agreed or applicable legal timeframe, we will inform you and offer the appropriate options, including accepting a new timeframe or cancelling and receiving a refund. For sales subject to the US internet order rule, we will apply its requirements for consent to delays and refunds. For EU consumer sales, unless otherwise validly agreed, the legal delivery period and remedies for non-performance will apply.
We do not replace our obligation to the buyer with an exclusive claim against the carrier. Risk passes in accordance with the law: for EU consumers, normally when the buyer or a third party designated by them acquires physical possession, subject to the legal exceptions for independently contracted carriers. Report damage or non-delivery to facilitate investigation; a short notification period does not remove legal rights.
6. Customs and destinations
We accept only destinations configured for the relevant tax, logistics and export requirements. Where a shipment is made under DAP terms or another expressly stated arrangement, the duties, import taxes and formalities that the recipient may have to bear will be disclosed before payment. Charges will not be imposed misleadingly, nor will obligations legally belonging to the exporter be transferred.
You must provide accurate delivery details and cooperate with reasonable lawful formalities. Do not ask us to undervalue goods, declare false contents or evade controls. Customs codes and countries of manufacture are determined by the seller on the basis of actual information, not by the buyer.
7. Cancellation and withdrawal
You may request cancellation before dispatch; if the order has already been dispatched, the applicable return procedure will be followed. Consumers with a legal right of withdrawal may exercise it without giving a reason through the website form, by email or by another admissible unequivocal statement. In the EU and the United Kingdom, the standard period for goods is 14 days from physical possession, subject to legal rules and exceptions.
The “Withdrawal” page remains accessible and allows the request to be recorded and confirmed. We issue a durable acknowledgement to the order email when the details match. The need to verify identity before disclosing information does not delay recording the time your statement was submitted. You may also use sato@cuvex.io and retain the communication.
Exceptions, such as clearly personalised goods, will apply only when their requirements are actually met and they were disclosed before purchase. Opening a hardware wallet's box does not by itself remove every right of return. Consultancy will not take place during the withdrawal period where this requires an express request that has not been obtained; payment does not imply a waiver.
8. Refund and product condition
Where withdrawal applies, we will refund legally refundable payments, including standard delivery costs required by law. We are not obliged to refund the supplement for a more expensive delivery option chosen instead of standard delivery where the law permits its exclusion. The refund will be made within the legal timeframe; in the EU, normally 14 days from notification, with the possibility of withholding it until the goods or proof of return are received where permitted.
The direct costs of a change-of-mind return will fall to the buyer only where properly disclosed and permitted by law. Costs arising from defects or lack of conformity will be borne in accordance with the law. A deduction may be made only for a legally applicable reduction in value caused by handling beyond what is necessary to inspect the goods; no automatic fixed penalty is imposed.
Request instructions before sending anything. Do not include seeds, PINs, private keys, passwords or backups containing usable secrets. Do not erase your only recovery copy to comply with a return. If you cannot prepare the shipment safely, we will coordinate the procedure. Handling your claim does not require disclosure of secrets.
For purchases subject to this version, the commercial policy uses the legally refundable portion of the original purchase in USD as its basis, including any taxes, shipping or other amounts that must be refunded. Refunds use the same cryptocurrency as the original payment, normally on the same supported network. The quantity is calculated by dividing that USD basis by the current USD market quote for one BTC or USDC when preparing the transfer for execution. If the quote expires before execution, it must be refreshed. We retain the source, time, rate, USD amount, units and refund reference. Technical rounding will not reduce the amount owed to the customer.
The refund may therefore contain more or fewer BTC or USDC units than originally paid; market movements alone do not increase or reduce the contractual USD basis. This rule is subject to mandatory rights: where the law requires a different amount, a different quantity in the original payment currency or another treatment, that requirement prevails. We do not deduct network or administrative fees from a refund where prohibited by law. Excess, duplicate and unallocated funds are reconciled separately and are not automatically capped by the order’s USD basis.
We will request a compatible refund address verified through a secure channel; the originating address is not used automatically because it may belong to an exchange. We do not request private keys. Any alternative payment method or currency requires the applicable valid express agreement, without prohibited consumer costs. Verification or a market-data incident does not authorize exceeding legal deadlines or withholding a refund indefinitely. The new policy does not apply retrospectively to earlier purchases.
9. Warranty, security and failures
Mandatory conformity and warranty rights and expressly offered commercial warranties apply. The warranty policy explains how to request repair, replacement, a price reduction or termination where applicable. Implied warranties are not indiscriminately excluded and “as is” is not used to neutralise a product promise.
Network risks, third-party errors, loss of credentials or modification of equipment will be assessed according to their cause. They do not automatically exclude the manufacturer's liability for its own defect, incorrect information or breach of security or support obligations.
10. Supply interruptions and extraordinary events
A material external interruption may require a change to the schedule. We will inform you of the known impact, take reasonable measures to reduce it and respect mandatory cancellations, refunds and other remedies. An attack on a supplier, a component defect, a commercial data breach or a software incident is not automatically considered force majeure or an exemption from all our obligations.
11. Liability and dispute resolution
Nothing excludes liability that cannot legally be waived, fraud, wilful misconduct, personal injury, defective products or mandatory consumer rights. No general waiver of claims for digital asset losses is imposed. Special B2B terms require a separate agreement.
You may complain to sato@cuvex.io and to the competent authorities or courts. The choice of New Mexico law operates only to the extent permitted and does not deprive consumers of applicable mandatory rules or legally protected forums. Mandatory arbitration, a global class-action waiver or exhaustion of an internal procedure is not imposed as a universal requirement.
Payments and scope of this version
New orders have a USD reference price. BTC is accepted through BTCPay Server and, only when enabled, native USDC on Solana through Cuvex SCP. Card payments are not offered. The sales terms govern exchange quotes and refunds. This version does not retrospectively change contracts or rights arising from earlier purchases.