1. Scope and acceptance
These terms govern the use of cuvex.io and the support resources provided by Tidy Money LLC. Purchases are also governed by the terms of sale and warranty presented at checkout. Downloadable software may have a specific licence, which takes precedence within its scope. Visiting the site does not mean accepting optional advertising or waiving legal rights.
You must have the legal capacity to enter into a contract when making a purchase. If acting for an organisation, you must be authorised to represent it. Do not use Cuvex services unlawfully, fraudulently or to infringe third-party rights.
2. Self-custody and service limitations
Cuvex provides the functions described for each model and version. The store and support do not intentionally receive or hold your seed phrases or private keys, do not maintain a cryptoasset account in your name and cannot reconstruct secrets they do not retain. Purchasing a device does not contract custody, deposit insurance, investment management or a guarantee of your assets' value.
Encrypting the seed phrase of a wallet on another network does not mean that the device signs transactions on that network. Bitcoin signing using PSBTs, biometrics, NFC or USB media and recovery requirements depend on the model and function. Compatibility with a stablecoin requires identifying its compatible network, format and version; it is not presumed from the asset's name or value. Current technical descriptions and tutorials explain the applicable requirements.
3. Safe-use responsibilities
You are responsible for maintaining control of your credentials and backups, checking the device and following published instructions. Before using significant amounts:
- Check the product's origin and any signs of tampering. If in doubt, stop setup and consult support.
- Download software and updates only from the official channels identified by Cuvex and verify the available authenticity information.
- Check the address, network, amount, fee and other transaction details on the device's screen. Do not rely solely on the computer or phone screen.
- Prepare appropriate backups and test recovery through a controlled procedure before relying on it. Keep credentials separate from backups and avoid losing your only usable copy.
- Confirm which hardware, participants, passwords and media your cryptogram requires. A fingerprint does not necessarily replace the password or allow every configuration to be recovered without the required device.
- Do not provide seeds, private keys, passwords, PINs, access codes or sensitive files to chat, support, forms, influencers or anyone presenting themselves as Cuvex staff.
These precautions do not reduce rights relating to defects, lack of conformity, incorrect information or breaches attributable to Tidy Money LLC. A third-party modification may affect a claim only to the extent that it causes the problem and the law permits that consequence.
4. Network and asset risks
Networks may experience congestion, rule changes, forks, variable fees, third-party errors or reorganisations. Confirmed transactions may be irreversible. A stablecoin may lose its peg or be subject to restrictions imposed by its issuer, the network or authorities. Cuvex does not control those circumstances or promise returns, liquidity, anonymity or reversibility.
Technical documentation is informational; it does not constitute personalised financial, tax or legal advice. Watch-Only and Coin Control functions do not make a public blockchain anonymous. Encrypted chat and payment requests do not by themselves authorise a signature or movement of funds.
5. Updates and compatibility
The model listing must state the announced security support period and compatibility requirements. We will provide the updates and information required by law. Certain updates may require user action; we will explain the relevant instructions and known effects.
We do not promise indefinite compatibility with every operating system, phone, wallet, network or external service. Nor will we use a compatibility change to evade conformity or support obligations applicable to a product sold. When an update is needed to address a risk, use only the official channel and retain your recovery plan.
6. Use of the site, support and AI
Do not attempt to bypass authentication, access other people's data, introduce malware, alter payments or inventory, abuse infrastructure or use forms to submit secrets or unlawful content. Legitimate security research must avoid accessing or altering third-party data and follow the stated disclosure channel; this clause does not restrict research or interoperability rights recognised by law.
The AI assistant identifies itself as such, may make mistakes and relies on approved documentation. It does not replace the user's judgement when signing transactions and is not authorised to receive secrets, execute asset operations or change orders. You may request human assistance. Access to order information requires separate verification of email access; knowing an email address is not sufficient.
7. Availability and protective measures
We may suspend specific functions where reasonably necessary for maintenance, an incident, fraud, abuse or a legal obligation. We will limit the measure to what is necessary and seek to give notice where feasible and where doing so does not worsen a risk. We will maintain channels for outstanding orders and rights.
We do not guarantee continuous availability or the absolute absence of errors or attacks. That statement does not remove our obligations of security, due care, conformity, notification or remedy. A supplier incident or cyberattack does not by itself constitute an exemption from liability.
8. Liability
We are liable in the circumstances and within the limits established by applicable law. Nothing in these terms excludes or limits liability that cannot be excluded or limited: this includes fraud, wilful misconduct, personal injury, mandatory liability for defective products and mandatory consumer rights.
Where permitted by law, we do not assume losses caused exclusively by a network, issuer, third-party software or use contrary to clear instructions, provided that no act, omission, defect or statement on our part gives rise to liability. Causation and circumstances must be assessed; cryptoasset losses are not automatically excluded because they involve digital assets.
Special monetary limits, exclusions of lost profits or indemnities in business-to-business contracts require a separate, transparent and valid B2B agreement. No general indemnity or advance waiver of the right to claim is imposed on consumers.
9. Complaints, governing law and changes
You may contact sato@cuvex.io to try to resolve a problem, without preventing recourse to competent authorities, dispute resolution mechanisms or courts. To the extent permitted by law, the relationship is governed by the law of New Mexico, United States. This choice does not deprive consumers of mandatory protections in their habitual residence or change mandatory jurisdiction rules.
We will publish versions and effective dates. Material changes to use or privacy will be communicated appropriately and will not apply retrospectively to purchases without a legal basis or valid agreement. If a provision is invalid, the remaining provisions will continue to apply to the extent permitted, without replacing it with an unfair term.
Payments and scope of this version
New orders have a USD reference price. BTC is accepted through BTCPay Server and, only when enabled, native USDC on Solana through Cuvex SCP. Card payments are not offered. The sales terms govern exchange quotes and refunds. This version does not retrospectively change contracts or rights arising from earlier purchases.
Paying for a product with BTC or USDC does not create an investment, exchange or customer asset-custody service. Cuvex SCP observes payments sent to the merchant’s address; it receives no authority to spend assets in the customer’s wallet. Accepting USDC in the store does not establish that every Cuvex device signs Solana transactions. BTC price movements, USDC depegging or restrictions, and network fees are distinct risks. The USD-based refund policy and its mandatory-law exceptions are explained in the sales terms.