1. Rights relating to lack of conformity
Tidy Money LLC is responsible for defects and lack of conformity under applicable law. This policy does not reduce legal warranties, mandatory periods, remedies or burdens of proof borne by the seller. Where a product listing announces an additional commercial warranty, its terms will be provided clearly and will supplement legal rights.
For EU consumers, there is a general legal minimum of two years' protection for new goods, with potentially more favourable periods and rights in each country; for example, Spanish law may provide three years. Do not confuse those periods with the time limit for bringing court proceedings or with the announced security support period. The United Kingdom and the United States also apply their respective regimes and relevant state rules. No single worldwide warranty that reduces those protections is promised.
2. Remedies
Depending on the case and the law, you may request repair or replacement free of charge, or a price reduction or termination and refund where appropriate. The remedy must comply with legal requirements concerning cost, reasonable time and inconvenience to the buyer. You are not always required to accept store credit only or to purchase another product.
The warranty does not automatically cover every external loss unrelated to the product. Loss, accident, misuse or modification will be assessed for its causal relationship; it does not invalidate every claim for unrelated problems. Warranty coverage is not refused solely because an official update was installed or a legally recognised right was exercised.
3. How to request assistance
Use “Withdrawal, returns and warranty” or write to sato@cuvex.io. Provide the order or proof of purchase, model, firmware version, a description of the problem and, if useful, photographs that do not reveal secrets. We may request proportionate information to verify the purchase and diagnose the defect.
Never send seed phrases, private keys, passwords, PINs, recovery codes, detailed amounts of your assets or a sensitive cryptogram as a requirement for assistance. If diagnosis requires a test, it will use test data or an agreed procedure that does not reveal your credentials.
4. Preparing a return safely
Retain your recovery plan and check that you are not deleting the only usable copy. Do not include cards, drives or documents with secrets unless a safe procedure has been agreed and they contain no usable secret information. Do not reuse a phrase that protects real assets for testing.
We will provide instructions and, where appropriate, a return authorisation or shipping label. This process organises receipt; it does not create a barrier to exercising rights within the deadline. If there is a data or operational risk, stop use and consult us before dispatching the equipment.
5. Change of mind and special products
Legal withdrawal differs from a defect claim. In the EU and the United Kingdom, the standard period for goods purchased at a distance is 14 days from delivery, in accordance with their rules. Submit an unequivocal statement before the deadline and follow the return instructions. Refunds, costs and any reduction in value are addressed in the terms of sale.
Not every opened or configured device is considered legally non-returnable. Clearly personalised items may be subject to a properly disclosed legal exception, but retain rights relating to lack of conformity. For services begun during the withdrawal period, the requests and acknowledgements required by law will be obtained before starting.
6. Support, security and incidents
The announced support dates and legal obligations applicable to each model should be checked in the product listing. If a relevant vulnerability, affected batch or corrective measure is identified, we will provide the required information and remedies. A security notice does not necessarily mean that all devices or funds are affected; communications will identify the known scope and what remains under investigation.
We will retain the contractual version of your purchase and the traceability necessary for your claim. We will not require you to waive rights, accept indiscriminate confidentiality or authorise advertising in exchange for a mandatory remedy.
Payments and scope of this version
New orders have a USD reference price. BTC is accepted through BTCPay Server and, only when enabled, native USDC on Solana through Cuvex SCP. Card payments are not offered. The sales terms govern exchange quotes and refunds. This version does not retrospectively change contracts or rights arising from earlier purchases.
The right to repair, replacement, a price reduction or termination does not depend on whether payment used BTC or USDC. Where a refund is due, the refundable USD basis of the original purchase is converted into the same cryptocurrency at the current rate when executing the refund, as explained in the sales terms, unless mandatory law requires different treatment. Network fees are not deducted where prohibited. Technical payment irreversibility does not replace or remove mandatory remedies for nonconforming goods. Earlier purchases retain their applicable terms and rights.